Privacy Policy

Last updated: 24 September 2026

1. Introduction

Welcome to Oxhouse ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our facility or use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Register for membership or classes
  • Complete our contact forms
  • Sign up for our newsletter
  • Visit our facility

The personal information we collect may include:

  • Name and contact details (email address, phone number)
  • Date of birth
  • Emergency contact information
  • Health and fitness information (as required for safe participation)
  • Payment information

3. How We Use Your Information

We use your personal information to:

  • Provide and manage your membership and class bookings
  • Process payments and maintain billing records
  • Communicate with you about your membership, classes, and gym updates
  • Ensure your safety and wellbeing while using our facilities
  • Improve our services and facilities
  • Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Data portability
  • Withdraw consent

7. Third-Party Services

We may use third-party service providers to help us operate our business and provide services to you. These providers may have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: info@theoxhouse.com
  • Phone: 07931 317793
  • Address: The Sports Hall, Optima Stadium, Winterstoke Road, Weston-super-Mare, BS24 9AA